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LOCAL PICKUP
When you place your order you now have the option for LOCAL PICKUP as your shipping method when completing at checkout. We aim to fulfil all orders within 7 working days.
LOCAL PICKUP FROM OUR STORES
You can choose to collect your order from one of our stores, Meir, Stone or Nantwich. When your order has been fulfilled, you will receive a “Order Fulfilled” email which means your order has been fulfilled at our warehouse. You will then receive further notifications once it is ready to collect from your chosen store. You will have 10 days to collect your order. If orders are not collecting within 10 days, your order will be refunded and items returned to stock. Collections will be available during shop hours so please ensure you have viewed our opening times before you come to collect. PLEASE DO NOT ARRIVE IN STORE BEFORE RECEIVING THE NOTIFICATION EMAIL, YOUR ORDER WILL NOT BE READY.
LOCAL PICKUP FROM YOUR SCHOOL
If your school has requested or approved a collection service from their address then you will be able to choose it from the “Local Pickup” list at checkout.
Once your order has been fulfilled, you will receive a “Order Fulfilled” email which means your order has been fulfilled at our warehouse. You will then receive further notifications once it is ready to collect from your chosen school. PLEASE DO NOT ARRIVE AT YOUR CHOSEN SCHOOL BEFORE RECEIVING THE NOTIFICATION EMAIL, YOUR ORDER WILL NOT BE READY.
LOCAL PICKUP FROM PARTNER RETAILERS
We are working with a number of local retailers in certain areas where you can choose to collect from. Any partner retailers will be shown in the “Local Pickup” list at checkout. Once your order has been fulfilled, you will receive a “Order Fulfilled” email which means your order has been fulfilled at our warehouse. You will then receive further notifications once it is ready to collect from your chosen pickup location. PLEASE DO NOT ARRIVE AT YOUR CHOSEN RETAILER BEFORE RECEIVING THE NOTIFICATION EMAIL, YOUR ORDER WILL NOT BE READY. PLEASE ALLOW UP TO 21 DAYS FROM ORDER FULFILMENT TO PICKUP.
LOCAL PICKUP RETURNS
Returns are unable to be made to “Local Pickup” schools or “Local Pickup” retailers. All returns must be sent back to us as per the instructions below.
RULES OF RETURNS
When you return an item we ask that it is in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be returned.
RETURNING AN ORDER
Please repackage the products you wish to return and include your original delivery note.
Please send returns to:
SCHOOL’S IN
41 WESTON ROAD
MEIR
STOKE-ON-TRENT
ST3 6AB
RETURNS COST
Any costs incurred in returning products are the responsibility of the customer. We cannot accept responsibility for returned products whilst in transit and we advise that all items are returned using a trackable and recorded service, we advise Royal Mail first class recorded.(If you do not use a recorded service and the goods do not arrive it is your responsibility to claim off your postage provider and not our responsibility to refund).
FAULTY RETURNS
If an item is faulty please email: sales@schoolsinuniform.co.uk for a returns label to be sent or emailed to you. If you return a faulty item not using our returns service you will not be refunded for your postage costs. If we receive a faulty item back that is not a manufacturers fault (or our own) you will be charged for the postage costs incurred for returning the parcel using the faulty returns service we offer. These terms and conditions do not affect your statutory rights as a consumer.
PRODUCT EXCHANGE
If you are looking to return an unsuitable item we ask that you re-visit the website to complete a new order and send any unwanted items back for refund,
Due to the fast-moving nature of our product range, we do not accept the exchange of any products purchased from School’s In. We do this to benefit you the customer, ensuring that we turn around your required garments as soon as possible, avoiding the disappointment of them selling out, whilst your original purchase is in transit back to us.
REFUNDS
A product that is returned where postage was charged then you will be refunded only for the product and not the postage.